We have an extensive team who all have a couple of things in common.

Pride in their work and a passion for helping families achieve their home improvement goals.

Meet the teams who are with you throughout the duration of your job, from enquiry to completion.

Group Administration

Group Administration

Group Administration provide support at a national level for our branches.

They apply a proactive approach to get the wheels in motion before the works of a job commence.

Bookings Coordinator

Bookings Coordinator

Acknowledging your receipt of enquiry, our responsive booking coordinators are your first point of contact after we have received your quote request.

They liaise with you to organise a time for an Estimator to attend your property, provide a quote and assist with any further questions or concerns.

Customer Support

Customer Support

A dedicated Customer Support representative is allocated to your job and is in regular contact to keep you updated throughout the process of your job.

Following the attendance of our Estimator, our Administration team will send through a quotation for your review. Following your quote acceptance and receipt of your deposit payment, a courtesy call is made to reiterate the process and next steps.

Estimating Team

Estimating Team

Your allocated Estimator will be responsible for scoping and quoting the proposed works, as well as answering any enquiries you may have during the quoting phase.

Our team of Estimators are experienced in all aspects of building and construction and have the technical knowledge to ensure repairs are scoped to building codes and are compliant.

Supervisors

Supervisors

Upon acceptance of our quote, a Repair Supervisor will contact you to discuss scheduling, appointment of trades and planning.

Our Repair Supervisors are hand-selected Project Managers, and committed to ensuring your expectations and needs are met.

Quality Control

Quality Control

Our auditing team have a robust process of auditing to maintain our standard of excellence and quality control.

Audits are regularly conducted across all facets of our business including our customer service, quality of repairs and internal Key Performance Indicators.

Trades

Trades

Our hand-selected trade base consists of reliable and trusted trades with a high commitment to maintaining our professional standard of excellence – both in the quality of their work and the way they conduct themselves.

All trades are fully licenced, insured and background-checked to comply with our strict compliance regulations.